Privacy Policy
Scope of this Privacy Statement and Our Commitment to Privacy
At Top Green Card (“TGC”), owned by EpTau Innovation LLC, we hold privacy as a fundamental right. As a digital content and technology company, we are dedicated to safeguarding your personal information. This Privacy Statement (“Privacy Statement”) is designed to elucidate how we, TGC and EpTau Innovation LLC (“we,” “us,” or “our”), collect, use, share, or otherwise process the information we gather through our diverse range of services. These services encompass our websites, online programs (i.e. Top Green Card Proprietary Program), mobile applications, social media pages, marketing activities, and other activities outlined in this Privacy Statement. In certain cases, we may receive personal information from other businesses.
Our programs and offerings are intended for use by individuals currently residing in the United States. Therefore, this privacy policy applies uniformly to all U.S. states and territories.
We understand that privacy is of paramount importance to our users, and we are committed to upholding the highest standards in data protection and transparency.
To help you navigate our privacy policy effectively, we have provided definitions of key terms used throughout this document.
1. Information from Third-party Forms
At TGC, we prioritize the security and confidentiality of your data. We do not access or modify any forms you file directly with USCIS. However, we DO securely store the information you voluntarily enter into the TGC Platform so the software can generate drafts, perform consistency checks, organize evidence, and assemble your ready-to-file application packets.
2. Information We Collect and Its Purpose
At TGC, we prioritize the security and confidentiality of your data. It is important to note that we do not have access to, collect, or store any information you enter into official or unofficial USCIS forms that you may use to submit your case(s) to the USCIS.
TGC does not collect or store Social Security numbers at any time. We also never request, collect, or store financial account numbers or banking information.
2.1 Contact data, communications, feedback, and survey data, and related data
Email address: We collect your email address for communication purposes.
Information provided in response to our communications: This may include data you provide in response to our emails, which could be related to alerts, notifications, newsletters, or special offers.
Customer service communications and feedback: We collect information shared during customer service interactions and feedback submissions.
Information in response to products or services offered through the website.
2.2 Program registration and account profile data
Registration Information: When registering for our programs, you will be required to provide personal information such as your name, email, address, and date of birth to verify your identity.
Additional information: We may collect other information like your city of birth and your mother's maiden name for identity verification.
Please note that we do not store payment information, and details about our payment processing can be found in the relevant sections.
2.3 Usage Data
Automatically collected information: We gather data about your access to and use of our website, including but not limited to your computer or device details, IP address, browser type, referring website URLs, domain names, access times, and log files.
2.4 Cookies
Certain functionalities of our website use cookies. If you choose not to accept cookies, you can still navigate the website. However, this may limit your access to specific features that require cookies.
Cookies are never used to collect, monitor, or store immigration-related information. They are limited to basic functionality, fraud prevention, and analytics about how users navigate the website—not the information users enter into immigration forms or upload as evidence.
2.5 Marketing data
At TGC, we may collect information related to your preferences, interactions, and engagement with our marketing efforts to tailor our communications and offerings to your interests. This data may include, but is not limited to, the following:
• Your preferences for receiving marketing communications.
• Your responses to our marketing campaigns, such as email open and click-through rates.
• Information regarding the content and offers that you engage with.
2.6 Automatic data collection
Device information: We collect device-related information, including IP addresses, log data, error messages, device type, and unique device identifiers.
Usage information: Information about your interactions with the TGC Platform, such as pages viewed, services used, browser type, and interactions with links or communications.
Location information: Some features may collect your precise location or device motion information if granted permission.
Information stored locally: We may synchronize information with your device, including device details, product usage, and error reports, and store personal information locally.
Communication interaction data: We may collect data from email providers, communication providers, and social networks, tracking interactions with our emails and communications.
Online behavioral data: Automatic collection of data about your use and interactions with our websites, customer websites, social media, and marketing campaigns.
This information is collected to enhance your user experience and to provide you with tailored services, including personalized content and relevant marketing. For more details on how we handle payment information and your control over your data, please refer to the respective sections.
3. How We Use Personal Information
We may use your personal information in various ways or as otherwise described at the time of collection:
3.1 Service Delivery and Operations
We use your personal information to:
Provide you with the TGC Platform, create your account, manage our relationship with you, and connect you with customer service agents.
Run and manage our business, resolve billing and financial disputes, and evaluate your eligibility for marketing offers, products, and services.
Offer you features and services that you have requested through our Platform.
Communicate with you, send electronic notifications concerning your financial privacy, and understand your needs and interests to personalize your experience.
Provide support, resolve disputes, authenticate your identity, and manage event registrations and attendance.
3.2 Marketing, Advertisement, Research, and Development
We, our service providers, and third-party advertising partners may collect and use your personal information for marketing and advertising purposes:
To market services, products, and experiences, deliver gifts and promotional materials, and offer product recommendations and other non-transactional communications.
Personalize your experience and tailor recommendations, advertising, and offers based on insights about you and your needs.
Improve and develop our products and services by analyzing their usage and interactions, training artificial intelligence models, and assessing content interactions.
Conduct data analytics to develop insights about you, your needs, and preferences, enabling more informed predictions, recommendations, and product development.
Combine and anonymize information about your interactions to create aggregate, anonymized statistics for research purposes.
These advertisements may be displayed on TGC's digital properties, including our websites and mobile apps, as well as on media platforms, connected devices, or other third-party platforms and channels.
TGC never sells, rents, or shares immigration-related personal information (including form responses, supporting documents, evidence, or case details) with advertisers, data brokers, or third-party marketing companies.
Analytics and marketing tools are limited to website-performance and feature-usage metrics. They never access, process, or analyze immigration form responses, uploaded documents, evidence, or any personal data entered for the purpose of preparing USCIS applications.
3.3 Whistleblower Reporting
When you report concerns of non-compliance, unethical conduct, or alleged violations of our Terms of Use (You can visit our Terms of Use page here www.topgreencard.com/terms-of-use):
The personal information you provide will be processed as part of the investigation of the allegations and retained in accordance with our internal policies until the investigation is complete. We prioritize maintaining confidentiality, but depending on the investigation, disclosing your identity to other individuals may be necessary.
3.4 Compliance and Protection
We use your personal information to:
Protect against misuse or abuse of our Services, ensure compliance with our Terms of Service, and safeguard content sent or displayed through the Platform.
Comply with legal and regulatory requirements, and protect the rights, property, safety, and security of the TGC Platform, our customers, employees, and others.
Prevent fraudulent or illegal activities, exercise our rights in judicial, administrative, or arbitration proceedings, enforce, remedy, or apply our Terms of Service and other agreements.
In some cases, we may specifically seek your consent to use your personal information, as required by law. We may also process your personal information for other compatible purposes, where permitted by applicable law.
4. Information Sharing and Disclosure
At TGC we take your privacy seriously, and we want to be transparent about how your collected information is shared and disclosed. Your privacy rights are important to us, and we are committed to safeguarding your data.
4.1 Your Rights
We respect your privacy rights and are committed to protecting your data. Under US laws, you have certain rights regarding your personal information. These rights may include:
The right to access the personal information we hold about you.
The right to request the correction of inaccurate or incomplete personal information.
The right to request the deletion of your personal information under certain circumstances.
The right to opt-out of certain data processing activities, such as marketing communications.
The right to request restrictions on the processing of your personal information.
The right to data portability, allowing you to receive your data in a structured, commonly used, and machine-readable format.
TGC never sells, rents, or shares immigration-related personal information (including form responses, uploaded documents, and evidence) with advertisers, data brokers, or marketing companies.
4.2 Upon Consent
We may share your information with third parties when you provide us with your explicit authorization to do so. For instance, if you include personal information in a review or testimonial of our website for posting on social media platforms, such information will be publicly disclosed upon posting, as authorized by you.
4.3 Service Providers and Business Transfers
We may share your collected information with third-party service providers, but only to the extent necessary for them to assist us in providing our websites and programs. These service providers are carefully selected and are bound by strict agreements to protect your data and privacy.
In the event of a business transfer (Merger, acquisition, reorganization, or sale of assets), or in the event of bankruptcy, your collected information may be included. However, please note that the acquiring party cannot retroactively change the privacy notice that was in place when TGC collected your information.
4.4 Responses to Legal Requirements
We are committed to protecting your data and will not voluntarily disclose your collected information. However, we may be compelled to disclose your information as required by law, such as in response to a court order, subpoena, or similar legal process that legally obligates us to produce the information. If legally permitted and feasible, we will provide you with notice of our receipt of such a demand for your collected information, giving you a reasonable opportunity to seek legal remedies or modifications to the demand before complying with it.
4.5 Third-Party Cookies
We utilize advertising system trackers and other marketing services that use cookies to enhance the effectiveness of our websites for our visitors. These cookies are set and read by search engines, including but not limited to Google or Bing. To learn more about the cookie policies of search engines, please visit the privacy policy of your preferred search engine.
Additionally, we use advertising systems to promote our website across the web. These systems may place cookies on a browser, which are then read by search engines or other third parties, such as advertising networks. These third parties may serve you ads on third-party websites. You have the option to opt out of this type of ad serving by contacting your search engine provider.
None of these third-party cookies or tracking tools have access to immigration-related information. Such information stays within the secure TGC Platform and is never sent to advertisers, search engines, or marketing systems.
5. Payment Processing Data
At TGC, we use Wix Payments as our trusted payment processor to ensure secure and efficient payment transactions. When processing payments through our platform, Wix may collect certain payment-related information directly from you, including your name, credit card information, and billing address.
It's essential to clarify that we do not collect any of the information directly obtained and used by Wix to process your payment. However, for purposes of fraud prevention and related security measures, we may access, but not collect, specific details such as the last four digits of your credit card and your postal code.
Rest assured, your payment information is handled with the utmost care and security by our payment processor, Wix. For more information on Wix's data handling and security practices, you can review their privacy policy on their official website.
6. Data analytics for Product Improvement and Marketing Enhancement
At TGC, our commitment to continuous improvement and delivering an exceptional user experience is unwavering. To achieve this, we employ data analytics and the use of aggregated data to enhance our products, offerings, and marketing operations.
6.1 Purpose of Data Analytics
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Our utilization of data analytics is purpose-driven and centered on achieving the following objectives:
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Product Enhancement: Aggregated data analysis offers insights into user interactions with our products and services. This enables us to identify areas for refinement, enhance existing features, and develop novel offerings that better align with your requirements.
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Marketing Optimization: Our aim is to provide you with personalized and pertinent content. Aggregated data empowers us to tailor marketing strategies and communications, ensuring that you receive information, promotions, and offers that are in harmony with your preferences and interests.
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TGC does not use immigration application data for advertising, profiling, behavioral targeting, or retargeting of any kind.
6.2 Data Aggregation and Privacy
We want to underscore our unwavering commitment to data privacy and security. The data used for analytics purposes is meticulously aggregated and anonymized. It is important to note that individual or personally identifiable information is not utilized in these analytics endeavors. The sanctity of your privacy and the security of your data remain our paramount concern. We are steadfast in upholding the highest standards of data protection.
7. Control over your information
Your control over your personal information is important to us. We provide various options for managing your information and communication preferences:
7.1 Email Communications
You have the ability to manage your email communication preferences with us:
You can opt out of receiving promotional email communications by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests.
7.2 Modifying or Deleting Your Information
If you have inquiries about reviewing, modifying, or deleting your personal information or wish to remove your name or comments from our website, you can directly contact us at support@topgreencard.com. It's important to note that while we will make every effort to assist, there may be circumstances in which we are unable to modify or delete your information.
7.3 Update Your Privacy Settings
Users have the ability to update their privacy settings conveniently through their portal or by contacting us directly for assistance.
7.4 Correct Your Personal Information
Your accuracy and the integrity of your personal information are of paramount importance to us. If you believe any of your personal information is incorrect or incomplete, please contact us at support@topgreencard.com. We will work diligently to ensure that your personal information is rectified.
Users remain responsible for ensuring the accuracy and suitability of all information they provide through the TGC Platform, including information used for preparing USCIS applications.
7.5 Access Your Personal Information
Transparency is a core value for us. You have the right to request access to the personal information we hold about you. To do so, please contact us at support@topgreencard.com. We will provide you with the necessary information in a reasonable timeframe.
7.6 Delete Your Personal Information
Your right to data deletion is recognized by us. If you wish to have your personal information deleted, please reach out to us at support@topgreencard.com. We will process your request in accordance with applicable laws and regulations.
8. How We Store and Protect Your Information
We classify all highly sensitive immigration application data as confidential and apply stricter protections than those used for standard website analytics data. Access to immigration-related information is restricted to authorized systems and a single internal security administrator. No staff members can view or retrieve this information during normal operations. All user data is encrypted in transit and at rest using industry-standard Google Cloud security controls. Access to immigration-related information is strictly limited our security administrator, and the Cloud provider personnel DO NOT have human access to stored data—only automated system processes. We use authentication, access-control policies, and audit logging to ensure that only authorized systems can interact with your information.
TGC never uses or sells your data to train AI models or shared with machine-learning systems.
8.1 Data Storage and Transfer
The websites and programs provided by TGC are primarily intended for United States residents. All immigration-related information is stored in our Google Firestore database, which is configured to the United States region. The Cloud provider may perform internal encrypted redundancy or replication within its managed infrastructure, but such processes never provide human access to your data and do not change our security, encryption, or access-control protections
8.2 Data Security
The protection of your information is a top priority for us, and we use WIX web security which includes physical, administrative, and technological safeguards designed to preserve the confidentiality and security of all information collected through our websites and programs.
Safe Data Encryption: Our website is protected using advanced encryption methods. Data in transit is secured using HTTPS, TLS 1.2 and above, and automatic SSL. Data at rest is safeguarded with AES-256 encryption, which represents the highest commercially available encryption standard.
8.3 Data Retention
We retain immigration-related information only while your account is active or while you require access to your drafts, evidence, or application packets. When you indicate that your application is complete or when you use the in-account deletion tools, all immigration-related information is permanently deleted from our active systems. We automatically delete this information even if you do not manually trigger the deletion feature.
After deletion, no one at TGC can access this data. Cloud provider personnel also do not have access to your information; only automated Cloud processes can handle encrypted backups.
As part of our standard backup configuration, encrypted backups may retain copies of deleted data for up to 7 days (daily backups) and up to 30 days (weekly backups). These backups exist only for disaster recovery, are fully encrypted, and are accessible only to:
* TGC’s internal security administrator, and
* Cloud’s provider automated, non-human systems
Backup files automatically expire and are overwritten; once overwritten, the deleted data becomes permanently unrecoverable. Backup data is never used for advertising, profiling, or shared with third parties.
We retain only limited low-risk account information required for fraud prevention, customer support, legal compliance, and proof of purchase (such as name, email address, transactional records, consent logs, and download confirmations). We do not retain, at any moment, Social Security numbers.
8.4 Payment Protection
Via WIX Payments we maintain the highest standards of security for payment-related information. Our websites are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS). These standards are further supported by robust anti-fraud protection measures to safeguard payment information and protect transactions.
8.5 Data Breach Notification
While we strive to maintain the highest levels of security, it's important to recognize that no security system is entirely impenetrable. In the event that any information under our control is compromised due to a security breach, we commit to taking reasonable steps to investigate the situation. Where appropriate and in accordance with applicable laws and regulations, we will notify individuals whose information may have been compromised. We will also take other necessary actions to address the situation and mitigate any potential impact.
9. Children's Privacy
Our services are not designed for or directed toward children under the age of 13. We do not intentionally collect personal information from children. If you have reason to believe that we may have collected information from a child, please contact us promptly.
10. Links To Other Web Sites And Services
Our websites and programs may include links to third-party websites. If you choose to follow a link to any of these websites, please be aware that they have their own privacy policies, and we do not assume any responsibility or liability for their policies. We highly recommend that you review their privacy policies and terms and conditions of use to comprehend how they collect, utilize, and share information.
We disclaim responsibility for the privacy practices and content on third-party websites. These sites operate independently, and their policies and practices may differ from ours.
11. Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the following rights regarding their personal information:
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The right to know: California residents have the right to request and receive information about the categories of personal information that a business has collected about them, the sources from which the information was collected, the purposes for which the information is used, and the third parties with whom the information is shared.
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The right to access: California residents have the right to request and receive a copy of the personal information that a business has collected about them.
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The right to delete: California residents have the right to request that a business delete the personal information that it has collected about them.
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The right to opt out of sales: California residents have the right to opt out of the sale of their personal information to third parties.
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The right to non-discrimination: California businesses cannot discriminate against consumers who exercise their CCPA or CPRA rights.
To exercise your California privacy rights, please contact us at support@topgreencard.com
12. Changes To Our Privacy Policy
We retain the right to modify this Privacy Policy periodically at our sole discretion. In the event of substantial changes in how we handle personal data, we will notify you through a notice sent to the primary email address provided by you and/or by prominently posting the notice on our website.
It is your responsibility to review this Privacy Policy periodically. Whenever we make changes to the Privacy Policy, we will also update the "effective" date to reflect the latest revision.
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Published on: Oct 31st, 2023